My IP address is blocked by the firewall. Is there any hope for me?

This happens to the best of us, but don't panic; you have a couple options here. All is not lost...

The best thing to do is to just email or call support and give them your IP address. 

If you need to find out what your IP address is, you can use our handy little tool right here: <a href="https://canvashost.com/ip" rel="noopener" target="_blank">https://canvashost.com/ip</a>

By contacting support, they can actually add your IP address to an ignore list in the server's firewall, and make sure that other elements of our security matrix know to leave you alone when you're working within our systems.

Alternatively, if you don't have time to contact support, or you just don't like interacting with other human beings, you can always use the Unblock My IP Address tool in your customer account by navigating to: Support > Unblock My IP Address

You might also be wondering why this happens and if it effects other people trying to view your website.

Sometimes the system can detect false positives, which can be triggered by something as benign as an email program having a difficult time making a connection or other local network related issues. Most blocks are temporary and will lift by themselves within 5 to 15 minutes.

IP address blocks only effect the IP address in question. Your IP address is unique to your network modem/router, so only devices connected to that system via WIFI or direct CAT5 cable will be effected. In other words, your customer on the other side of the city/state/country etc will not be effected by a block against your IP address.

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